Privacy Policy

Effective Date: September 23, 2026 Last Updated: September 23, 2026 Contact Information 13138 Arctic Circle, Santa Fe Springs, CA 90670 (562) 566-3634 info@aacwcollisiongroup.com APEX AUTOMOTIVE COLLISION GROUP (“APEX,” “we,” “us,” or “our”) operates the website aacwcollisiongroup.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our Website, request an estimate, schedule an appointment, communicate with us, or use our related services. 1. Information We Collect Personal Information Depending on how you interact with APEX, we may collect:

• Name
• Telephone number
• Email address
• Mailing or service address
• Vehicle year, make, model, and VIN
• Vehicle photographs and photographs of vehicle damage
• Insurance company, claim, and related insurance information
• Information concerning an accident, collision, or repair
• Appointment and repair information
• Communications you send to us
• Payment and transaction information, where applicable
• Any additional information you voluntarily provide

Automatically Collected Information When you use our Website, certain information may be collected automatically, including IP address, browser type, device information, pages visited, referring pages, approximate location derived from IP address, and information collected through cookies or similar technologies. 2. How We Use Your Information We may use the information we collect to:

• Respond to estimate requests and customer inquiries.
• Provide and administer collision repair services.
• Schedule and manage appointments
• Communicate regarding estimates, repairs, supplements, and vehicle status.
• Communicate with insurance companies when appropriate.
• Process transactions and maintain business records.
• Coordinate repair-related services
• Operate, secure, maintain, and improve our Website.
• Prevent fraud, misuse, and security incidents.
• Comply with legal and regulatory requirements.
• Send marketing communications when permitted and, where required, with appropriate consent.

3. Information Disclosure We may disclose personal information as reasonably necessary to operate our business and provide requested services, including to:

• Insurance companies and claims representatives: To assist with claims, estimates, supplements, payments, and repair coordination.
• Service providers: Companies that provide website hosting, communications, text messaging, email, software, payment processing, data storage, analytics, towing, rental coordination, calibration, diagnostic, and other services on our behalf.
• Parts suppliers and repair-related vendors: When reasonably necessary to provide requested repair services.
• Professional advisors: Such as attorneys, accountants, insurers, and other professional advisors where appropriate.
• Government or legal authorities: When required by law or reasonably necessary to protect legal rights.
• Business transactions: In connection with a merger, acquisition, financing, sale, restructuring, or transfer of some or all of our business or assets. APEX does not sell personal information for monetary compensation. We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.

4. Text Message Communications By providing your phone number and separately consenting to receive text messages, you agree that we may send you:

• Service-related messages (appointment confirmations and reminders, estimate and repair status updates)
• Marketing messages (if you opt-in separately)

Message frequency: Message frequency varies. You can expect messages in response to your requests and about the progress of your repair — typically no more than a handful of messages per service visit. Consent to receive text messages is not a condition of purchase or of scheduling service. Opt-out: You can stop receiving text messages at any time by replying STOP to any message. Message and data rates may apply. For help, reply HELP or contact us at (562) 566-3634. Mobile phone numbers and SMS opt-in consent information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. They may be disclosed to service providers and telecommunications providers as necessary to deliver and operate the messaging services requested by you. 5. Data Security We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. 6. Data Retention We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain repair and warranty records, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our legal rights. Retention periods may vary depending on the type of information, the nature of the customer relationship, and applicable legal requirements. 7. Your Privacy Rights and Choices Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information. You may also opt out of marketing communications at any time. Requests may be submitted by contacting: Email: info@aacwcollisiongroup.com Phone: (562) 566-3634 We may need to verify your identity before processing certain requests. Some information may be retained when permitted or required by law. 8. Cookies and Tracking We use cookies and similar tracking technologies to monitor activity on our Service and store specific information. Cookies are small data files that may contain an anonymous unique identifier. They are sent to your browser from our website and stored on your device. Other tracking technologies, such as beacons, tags, and scripts, may also be used to collect and analyze data to enhance our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our Service may not function correctly if you do not accept cookies. Third-party service providers, such as analytics, advertising, website hosting, security, or embedded-content providers, may also use cookies or similar technologies through our Website. Our Website may not respond to traditional browser “Do Not Track” signals because there is no uniform industry standard for responding to such signals. Where required by applicable law, APEX will process legally recognized browser-based opt-out preference signals. The specific cookies and tracking technologies used by our Website may change as our Website and service providers change. California specifically requires disclosure of how a site responds to Do Not Track signals and whether third parties may conduct tracking. California Attorney General. 9. Third-Party Links Our Service may contain links to external websites that we do not operate. If you click on a third-party link, you will be directed to that third party’s site. We encourage you to review the privacy policies of third-party websites before providing personal information to them. 10. Children’s Privacy Our Website and services are intended for vehicle owners, customers, and individuals seeking automotive repair services and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it. 11. Changes to This Privacy Policy We may update this Privacy Policy periodically. When changes are made, we will update the “Last Updated” date shown at the top of this page. Material changes may also be communicated through additional notice when appropriate or required by law. 12. California Privacy Rights California residents may have certain privacy rights under applicable California law. APEX will honor privacy rights required by laws applicable to its business and data-processing activities. Depending on applicable law and circumstances, these rights may include requesting information concerning personal information collected about you, requesting correction or deletion of certain information, and exercising other privacy choices. APEX does not discriminate against individuals for exercising privacy rights provided by applicable law. Requests or questions regarding personal information may be submitted to: Email: info@aacwcollisiongroup.com Phone: (562) 566-3634 We may take reasonable steps to verify the identity and authority of a person making a privacy request before processing the request. California’s CCPA gives covered consumers rights involving access/knowledge, deletion, correction, opt-out and nondiscrimination, among others. California Attorney General.